Customer Service

Ordering From Us

How do I order online?
When you see an item you like, simply choose the size (if applicable) and quantity, and click the "Add To Cart" button. A popup will appear to inform you that your item has been added to your Shopping Cart. You can then continue to shop the site. You can check the contents of your cart at any time by clicking the "Shopping Cart" link in the top right area of the page. When you are ready to checkout, simply click the green "CHECKOUT" button to continue to checkout. If you are an existing customer, you can log in for an expedited checkout process. Otherwise, you can checkout as a guest and enter in your address and payment details. You will then be taken to a confirmation page where you can review your order before confirming and submitting your order to us. You will receive an order number displayed on the site once your order is confirmed, and you will also receive an email detailing your order with us.

How do I order by phone?
We welcome orders by phone for customers paying with credit cards. US customers can call us toll-free 570-218-4212, Monday-Friday: 9am - 5pm EST. Please have the item number and size ready for each item you wish to order

How do I order by mail?
Please call us if you would like to pay by money order or check. We will confirm the availability of the products and provide instructions. Please make sure all money orders and checks are made out to Main Merch.

What forms of payment do you accept?
We accept Visa, Mastercard, Discover, American Express, PayPal, and debit cards that bear any of these logos. You may also go through Google Checkout

Do you charge sales tax?
We do charge a sales tax on orders shipped to New York

Having trouble placing an order?
Problems during checkout usually occur due to a mistake in the information you entered.

  • Please check to make sure your email address is valid
  • Please make sure your credit card number and expiration is correct
  • Please make sure your billing address matches what the bank has on file
  • Please make sure any coupons you are trying to use are not expired, and note that you can only use one coupon per order

If you are still having a problem placing an order, we are happy to take your order over the phone or provide help by phone or email.

US customers can call us toll-free:
Monday-Friday: 9am - 5pm ET

You can also email us at:

How can I check the status of my order?
You will receive an email once your order is placed and again when your order ships. If you'd like to check on your order on our website, log in to your account with the details you were provided at check out and view your purchase history.

When will my order ship?
98% of all orders ship within 10 hours of them being placed.

Do you accept international orders?
Yes! We ship all over the world. Just make sure your billing address entered matches the one your bank has on file.